In the world of organizations, there are many folks who find business documentation about as exciting as watching paint dry. They might yawn and say, "It's kind of boring. Writing it is like a never-ending story that never seems to stop. Finding it is like looking for a needle in a haystack. Reading it is like deciphering an ancient language that is unstructured and not understandable.”

When the trigger moment and reason for using the documentation is over, most documents are forgotten. They are never looked at again. And when this happens, documents, like fine cheese, can get a bit moldy with time. Things change, so documents need a fresh coat of paint now and then...